Create a new complain
Follow up the entered complain
Each complain has its username and password
Respond back if he wishes
Archiving closed complains
Random username & password creation
Dashboard for the cases
Printing the case with attachments
Export complains to excel
Customize your report to be exported
Classification for the types of complains
Complain assignment to complain’s team
Status follow up for each complain
Analysis & statistics for the open cases
Email notification
SMS notification
Different stats with the submitted cases (read, unread, closed and opened )
- PDF Export
- Validation for reporter
- Automated reply
- different type of complaint system users
- Report template
- Printing options
- Option & setting for dynamic data-entry
- Data masking for IT access
- Security checks in a number of attempts
- Use Complex password