Create a new complain

Follow up the entered complain

Each complain has its username and password

Respond back if he wishes

Archiving closed complains

Random username & password creation

Dashboard for the cases

Printing the case with attachments

Export complains to excel

Customize your report to be exported

Classification for the types of complains

Complain assignment to complain’s team

Status follow up for each complain

Analysis & statistics for the open cases

Email notification

SMS notification

Different stats with the submitted cases (read, unread, closed and opened )

  • PDF Export
  • Validation for reporter
  • Automated reply
  • different type of complaint system users
  • Report template
  • Printing options
  • Option & setting for dynamic data-entry
  • Data masking for IT access
  • Security checks in a number of attempts
  • Use Complex password